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Important Information Regarding Tickets for Cancelled 2019-2020 Games

Lethbridge, AB. –  On March 18, 2020, the Western Hockey League announced the conclusion of the 2019-2020 regular season and followed up with an announcement on March 23, 2020 that the 2020 WHL Playoffs are also cancelled. The conclusion includes the cancellation of the Lethbridge Hurricanes five-final regular season games; including three home games. The health and safety of our fans, staff, and players is of utmost importance and the Lethbridge Hurricanes Hockey Club fully supports the WHL’s decision.

The cancelled games include:

  • Friday, March 13 VS Edmonton Oil Kings
  • Sunday, March 15 at Edmonton Oil Kings
  • Wednesday, March 18 VS Swift Current Broncos
  • Friday, March 20 VS Medicine Hat Tigers
  • Saturday, March 21 at Medicine Hat Tigers

Please ensure your mailing address is up-to-date on your online ticket account at www.enmaxcentre.ca. If you paid online your refund will automatically be applied via your original payment method in the next 2-3 weeks. If you paid with a credit card you will automatically receive the refund back to the card you made the purchase with. If you paid with debit, cash, or cheque a cheque will be mailed out to the address on the account the tickets were purchased under. Please check your account to ensure your address is up-to-date.

Refunds and exchanges for the three cancelled home games (March 13, March 18, and March 20) are as follows:

Single Game Tickets and Group Tickets

Single game tickets, including Save On Foods Family Pack, Unused Season Ticket Exchange tickets, and Group Tickets will be refunded in the next 2-3 weeks. If you paid online your refund will automatically be applied via your original payment method. If you paid with a credit card you will automatically receive the refund back to the card you made the purchase with. If you paid with debit, cash, or cheque a cheque will be mailed out to the address on the account the tickets were purchased under.

Vouchers, Corporate Vouchers, and Flex Packs

Vouchers will be honoured in the 2020-2021 season. If you have already exchanged a voucher for a game ticket to any of the last three regular season home games, hold onto your game ticket. Bring your game ticket to the ENMAX Centre Ticket Centre in the 2020-2021 season and exchange it for a ticket to a regular season home game in the 2020-2021 season*. If you exchanged a voucher for a ticket to any of the final three regular season home games, this game ticket now becomes your voucher for the 2020-2021 season. If you are in possession of a voucher for the 2019-2020 regular season, hold onto your voucher. We will exchange them for a 2020-2021 regular season home game voucher prior to the start of next season. Due to the fluid situation of COVID-19, the Hurricanes office and the ENMAX Centre Ticket Centre remain closed. The date these new 2020-2021 vouchers will be available will be announced at a later date; in the mean time, please hold onto your 2019-2020 voucher(s).

*Excludes Home Opener, Toque and Teddy Toss, and the final regular season home game. 


Season Ticket Holders Only

Important-Info_STH-cancelled-games_WEBSITE

The Lethbridge Hurricanes appreciate the generosity and outpouring of support from many season ticket holders who have expressed their desire to donate the value of their final three tickets to the hockey team during this uncertain time. If you would like to donate the value of your tickets, please select the “DONATE” option below and follow the steps on the form that will open.

However, we understand that this is a trying time and if you would like to receive a refund for the value of the last three regular season home games, please select the “REFUND” option below and follow the steps on the form that will open.

If the form does not work, please call the ENMAX Centre Ticket Centre at 403-329-7328. Please refer to www.enmaxcentre.ca for hours of operation as they may change during this time. We ask for your patience when calling the ENMAX Centre Ticket Centre, if you are not able to get through, please wait on the line, do not hang up and call back as your call goes into a queue. They are working with limited staff during this time and may not be able to get to your call right away. To minimize this concern, we strongly encourage you to fill out the online form below.

This must be completed by May 1, 2020. If a form is not completed and we do not hear from you by May 1, 2020 we will accept this as a donation to the hockey club. Season ticket refunds will be issued between May 1 and May 22, 2020.

DONATE REFUND

A reminder that the Lethbridge Hurricanes office and the ENMAX Centre Ticket Centre remains closed until further notice. Staff will be available by phone and email during this time. If you have any further questions or concerns, please email admin@lethbridgehurricanes.com.

For more information on COVID-19; please visit ahs.ca/covid

The Lethbridge Hurricanes thank all fans and corporate partners for their continued support and their patience, cooperation, and understanding during this unprecedented time. We can’t wait to see you at the rink!

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